FAQ
Frequently Asked Questions
About Our Jewelry
Will the jewelry tarnish or turn my skin green?
No. All our jewelry is made from 18K gold-plated stainless steel. Stainless steel does not tarnish, rust, or turn your skin green — even with daily wear, showering, or sweating.
Is it waterproof?
Our stainless steel jewelry is highly water-resistant. You can wear it in the shower, while washing your hands, or in light rain. We recommend removing it before swimming in chlorinated pools or the sea for maximum longevity.
How long will it last?
With normal daily wear and basic care, our jewelry lasts years — not weeks. This is the whole point of stainless steel over brass or copper-based alternatives.
How do I care for my jewelry?
Wipe with a soft dry cloth after wearing. Store in the pouch or box it came in. Avoid spraying perfume directly on the jewelry — apply perfume first, let it dry, then put your jewelry on.
Ordering & Payment
Do you offer Cash on Delivery?
Yes. We offer COD on all orders across Pakistan. No advance payment needed.
How do I place an order?
Browse our store, add items to cart, and checkout. You can also DM us on Instagram or WhatsApp and we'll help you place your order directly.
Can I order by WhatsApp?
Yes. WhatsApp us at +92 327 9108080 with the product name and your delivery address and we'll sort it out.
Delivery
How long does delivery take?
3 to 5 working days across Pakistan. Remote areas may take up to 7 working days.
Do you deliver all over Pakistan?
Yes — nationwide delivery to all cities and towns.
How do I track my order?
Once dispatched, you'll receive a tracking number via WhatsApp.
Returns & Exchanges
What is your return policy?
We accept returns or exchanges if: the wrong item was sent, the item arrived defective, or the item was damaged during shipping. Claims must be raised within 48 hours of delivery with photos of the item. See our full Return Policy for details.
Can I exchange for a different size or style?
Contact us within 48 hours of receiving your order and we'll do our best to arrange an exchange depending on stock availability.
Still have questions?
WhatsApp us at +92 327 9108080 or DM us on Instagram @thepenguinretail. We reply within 2 hours during business hours.