Shipping policy

Penguin Retail Shipping Policy

Thank you for shopping with Penguin Retail. We are committed to delivering your order safely and efficiently.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or peak periods, processing times may be slightly longer.

Delivery Time

Standard delivery within Pakistan: 3–7 business days.
Delivery times may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges will be calculated and displayed at checkout.
Free shipping may be offered during promotional campaigns or on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, email, or WhatsApp (where applicable).
Customers can use the tracking number to monitor delivery progress.

Delivery Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

Weather conditions
Public holidays
Courier service disruptions
Incorrect or incomplete shipping information

Penguin Retail is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Penguin Retail is not liable for delays or failed deliveries resulting from incorrect addresses or contact information.